Lashowna Dukes
Salesforce AI Strategist | Nonprofit Sector Innovator
Impact story
Lashowna uses technology to bring calm and clarity to complex challenges. Known for leading digital transformations in the nonprofit sector, she’s helped organizations streamline operations, strengthen community impact, and respond faster when it matters most.
Her work blends innovation with empathy—turning data into actionable insights and technology into tools for connection, growth, and long-term sustainability.
““With Salesforce, everything is integrated. You can quickly see what a nonprofit needs. It’s allowed us to work more, together.””
When disaster strikes, time is everything. Lashowna led the nonprofit sector’s first deployment of Agentforce, Salesforce’s intelligent AI platform, transforming how Good360 connects donations to communities in need. What once took days now happens in minutes. Through her leadership, the organization achieved a threefold increase in donation distribution speed, saving over 1,000 hours annually and reducing its carbon footprint by 20%.
By integrating Data Cloud and Nonprofit Cloud, Lashowna helped Good360 automate resource matching across thousands of partners—ensuring the right aid reaches the right people, right on time. The result is a smarter, more sustainable system that empowers nonprofit teams to focus on what matters most: helping people rebuild their lives.
